• How can i order?

You can buy our products online at ‘’www.qollanchi.com’’.

  • When will my order be delivered?

After completing the payment of the products, they are shipped immediately. Your cargo will be delivered to you within 1-3 days. In case of contrary intensity, we inform you via e-mail or sms.

  • How can i Exchange or returns?

You can send the products you have purchased within 14 days with a refund or exchange request. For detailed information, you can read our return and exchange procedure.

  • Can i buy your products at shop?

Sales are made only through the online store. ‘’www.qollanchi.com’’

  • If the product I purchased is faulty, how can I return it?

The products you will purchase are sent to you after they are examined in detail by the quality control teams. You can return it in case of a possible defective product.

  • Why should I be a member? Can I continue shopping without being a member?

You can shop on Qollanchi.com without being a member. However, we recommend you to create a membership and shop so that you can follow up your orders through the system, contact you about your order when necessary, and send you the order status updates.